At my previous job, I worked in product development in a completely different industry. I used to get proposals for various products from a sales representative of one of our vendors. Seeing this person working in such a lively manner was the initial reason I became interested in sales. In addition to this, because I have always been a household appliances enthusiast, this is why I changed occupation to work for Fujiwa Electronic.
Because I started with absolutely no experience in the industry, to be honest it was very difficult when I first joined the company. Even if there was an inquiry, because I had no clue, I had to learn things one at a time by calling vendors for information or by looking things up myself. In doing so, I was able to accumulate so much knowledge that after about 3 years, I got used to the work flow and product line that it means I don’t have to look things up as often. Now I am in the fortunate position to be introduced to new clients from our existing clients and vendors. A case that left a special impression on me was when I happened to contact a customer who had been transfered to work overseas for a year, told me that he had returned to Japan. So I chose to pay a special visit and this visit led me to a project with a large sales turnover.
So, a person like myself is now overseeing operations such as appraisal requests from clients, adjustments of delivery dates, delivery of goods, various environment investigations, suggestions of manufacturers that we deal with, searching for alternative products and finding new clients.
Where I feel the most satisfaction from my job is when a product that I propose is accepted by the client and is actually being ordered. Until the component is accepted by the customer, there are usually many meetings and discussions in order for me to understand their needs, their business operations and products, the sort of components they currently use, and most importantly, to find out which areas they are having issues with. Using the position that Fujiwa Electronic has as a trading company that deals with various manufacturers, I find satisfaction and enjoyment in making the decisions on my own and proposing the best solution for the customer. Because I am the conduit between the customer and the vendor, there are times where adjustments will sometimes have to take place, however, this always feels like a good opportunity for problem solving and to show and work on my skills!
Even though I was inexperienced in the industry, I was able to slowly gain confidence by taking interest in everything that came up and immediately finding out the things I didn’t know. Having said that, there are still plenty of things that I don’t know yet. To everyone that will be joining the company, I would like to say, “Let’s grow together!”.